Frequently asked questions

  1. Q

    Can you prescribe glasses and contact lenses?

    A

    Yes,we can.

  2. Q

    Is my medical consultation fee covered by insurance?

    A

    It will be covered by Japanese health insurance so that please present the card to the reception every visit.
    Those who do not have Japanese Health Insurance, will be charged total medical expenses. Some of the cases will not be covered by Japanese Health insurance, please ask your doctor. We accept only Japanese Health Insurance. Who do not have it, you have to pay medical fee at your own expense. To make refund of your private insurance, please claim by yourself.

  3. Q

    Do you accept credit cards?

    A

    Yes, we accept VISA, Master, AMEX and JCB. Your signature on the back of your credit card is required.

  4. Q

    Are you able to provide any other languages service other than English?

    A

    At this moment, only English is available.

  5. Q

    I want to do blood examination or other examination only, is it possible?

    A

    The need for medical exams will be decided and ordered by our doctor. Please have a consultation first.

  6. Q

    Can you perform surgery for myopia and astigmatism?

    A

    There is a surgery for treating myopia but first, we have to make a diagnosis according to several examinations.Please book for your consultation.

  7. Q

    Can I hear the result of exam by telephone?

    A

    No we do not provide the result by phone or mail. Your examination result will be explained by the doctor at the consultation.

  8. Q

    I forgot to bring my Japanese Health Insurance card, can I see the doctor?

    A

    Yes, you can see the doctor but you will be charged total medical expenses.

  9. Q

    Can I have the receipt in English?

    A

    We are sorry, that we only publish a Japanese receipt.

  10. Q

    How can I get my medicines? Does the prescription have expiration date?

    A

    You can get at any insurance dispensaring pharmacy with the prescription. This is valid for four days including the date of issued.

  11. Q

    Can you issue a certification for non-Japanese insurance company ?

    A

    Yes we can. If you need a formal medical certificat ion, it will cost 6,000 JPY. If you only need the name of your disease, we will not charge you extra.

  12. Q

    How can I make an appointment?

    A

    Please make a call (03-5772-1451)